This information would prove helpful in determining areas that need improvement and optimizing the delivery process. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. Ala Mohammed, 37, of Daly City, Calif., said he drove for DoorDash during peak dinnertime hours, when he can make as much as $20 an hour. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. Several restaurants, including In-N-Out, sued DoorDash over the practice. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. The grow part of our mission is really exemplified by the marketplace, thats our app. 45% of respondents listed an on-the-spot job offer in their top three . The . The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. One is a marketplace where we sit in between . Jenna: My question is about cities and how theyll evolve. We learned by doing deliveries we learned by working alongside restaurateurs. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. We were looking a lot at the input metrics. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. Like Reply Share 4 I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. Moreover, its advanced technology makes it easy for customers to place their orders and track their deliveries in real time. We have two products that will continue to grow both in terms of directions and magnitude. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. And then the second thing is just that you learn by doing. Competitors who cant keep up with its aggressive growth. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. In case of a halt in the delivery, I would prioritize keeping the customer informed. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. Overseeing product development. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. So thats still a big part of the journey for us right now. Where do you think the DoorDash product will be in 5 years? Drivers who sued over their tips. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . Determined and self-motivated undergraduate marketing major. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. Why do you think that's important? This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. And so thats why we needed capital. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? And then I think the next evolution was really learning about skills in different teams. In such a situation, I would first gather the required data to understand the root cause. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. We consider research to be the backbone of what we do at DD. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. Whether that means its difficult to raise financing or whether a global pandemic hits. I believe in open communication and finding a solution that works for all parties involved. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. For now, DoorDash is focused on making the food part work. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. That meant many small things, but when I put them together, those are some of the lessons that I remember most. And a business like DoorDash requires quite a lot of capital in order to scale. And then over time, its about learning how do you build systems? This is what I mean by skills. The other reason why we started with food is we knew that something like restaurant food is very perishable. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. DoorDash had many ups and downs and we still do. Those were the three questions that we were trying to answer. Joy Huang: Thats a really good mental model to have. 1. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. After that, Im done with all of that, he said. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. 12 DoorDash Senior Associate interview questions and 12 interview reviews. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. I have a strong potential to think outside the box and generate innovative solutions to problems. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. 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