The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Learn how your comment data is processed. If you received yours as a gift. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. View your devices activation date, which is the day your devices warranty begins. Lets fix it! Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Once you have your paperwork available, contact Fitbit Support. Looking for Fitbit's return policy? AU $6.35 . See this article for more information Dropped your Fitbit in water or want to swim or shower with it? From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. A family plan covers one phone and 25 other household electronics, all for $15 a month. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. Depending on where you are located, your Fitbit may or may not be covered under its warranty. Fitbit also guarantees its bands during the warranty period. You can also find the same information on their website (opens in new tab). The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. % of people told us that this article helped them. This article has been viewed 168,910 times. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. Something went wrong. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. If you want to continue enjoying your Fitbit, you have to buy another one. He is still under warranty. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Sorry to hear about your Fitbit Charge 4 not locking with the band. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. How do I get it replaced under warranty? Replace the Product with a new or refurbished product at no additional cost. By using our site, you agree to our. Please refresh the page and try again. The membership will be linked to your Fitbit account. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Its a versa 2! Another option is to check how you purchased your Fitbit. Ive tried everything. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. And if your Apple Watch has . Uh oh! Review this article to learn how to locate your Fitbits serial number. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. Worst watch Ive ever been given & owned! Cancel Anytime for a Refund! NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. But we do have some suggestions of how to contact Fitbit. What do I need to do? Students at any 2yr, 4yr, or graduate school are all eligible as well. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. Lets fix it! Please check that the email youve entered is correct. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. The warranty includes the device and wristband. It has passed our 26 stage testing process with no issues! . Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! Click on Submit. . Lets fix it! If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Check How to use your photos as your Google Pixel Watch face. Free shipping for many products! How to repair your FitBit or watch screen or face. I wish I would have just stuck with Ionic or nothing. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. Use the arrows to choose products to compare. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. Include that return authorization information with your returned product. Thank you for signing up to iMore. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details Or cosmetic damage like scratches and dents. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . Add your phone + ANY 25 items you own and get protection against damage and theft! Shop Now Oops! To request a return authorization, please follow the instructions here. See our, To obtain warranty service, you must have a return authorization. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Sadly, we cannot directly help you since our site is not part of Fitbit. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). All our products meet rigorous quality standards and are backed by industry-leading guarantees. When you purchase through links on our site, we may earn an affiliate commission. The coverage for European countries is two years. For some people, paying for another one may not be immediately possible. Why not try out one of our plans risk-free for 30 days? Steps 1 Take off your FitBit. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. I thought it might be the charger but its the watch itself. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. If you scratch your screen, Fitbit is not obligated to replace the device for you. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. The returnauthorisation number must be included along with your returned product. Regarding how long Fitbits last, its actually hard to say. Heres how it works. This limited product warranty is provided free of charge. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. You should have proof of purchase. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Returnauthorisation number must be Included along with your returned product to learn to. Proof of purchase to verify that your Fitbits original packaging ( usually a )... 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