You can bet I'm writing to the Attorney General and thank you for the advice. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. Water levels may be considered an act of God. Mandatory vaccine cards to cruise are required. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. Technically, no. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. But lets say you want to accept Vikings offer. Big Mistake! When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. After all, its her second Viking cancellation. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Passengers wishing to request refunds must do so on the cruise line's website. I can't believe this is legal! Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. I received the refund 02/21/2023. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. The cruise was cancelled!!!!!! Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. Fosse and her husband had initially booked a cruise for April 2020. nr. Can I get my 173,116 Chase Ultimate Rewards points refunded? Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. And i forgot to mention the six hour little boat ride from hell. We regret your disappointment and understand that you are working with the Customer Relations team. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. This is a Big Deal! Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. We were told to "give it another day". However our travel agent recommended Viking & Avalon. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. I have to say that I'm surprised by your post and experience. :confused: Have you read the cruise contract to see what your rights are? Stanley Keyles looks at the Viking River Cruise website. We both have autoimmune conditions. 60% of Full Fare. Viking was threatening to leave us in Iceland. There are mice in my vacation rental! On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. But their offers are clearly disingenuous. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. That would be your quickest way of making contact. However, that's not the same as getting satisfactory results, if you know what I mean. endobj We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. How do you ensure profitability? The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. MonFri 08.0017.00SatSun 09.0015.00Finnish time. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). If you need help with any problem,please contact us through this form. For now, travel is about armchair exploration and planning for better days ahead. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? LauraS You can do this online at My booking or by contacting Customer Service and Sales. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! It took several months, but they finally heard back from the travel insurance. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. Review tags are currently only available for English language reviews. 85% of Full Fare. Will I ever see my refund from Pacific Holidays? Absolutely ridiculous. . I think Viking River Cruise company has probably cheated many people and ruined many vacations. 1. We look forward to assisting you, and thank you for bringing this matter to our attention. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. We were talked into buying insurance for $1500. A different Viking representative called them back. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. That would penalize us 75% of the total fare. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. The tour guides have always been great and very entertaining and knowledgeable. We're looking forward to sailing with them in June. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). I think Viking River Cruise company has probably cheated many people and ruined many vacations. So it could be a good experience, as long as you do your own homework. Did we mention it's free? Most Viking cruises offer extensions either at the start or the end of the trip. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. True enough this particular flight was selling for nearly 500pp in economy. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> I would not even give a score of 1. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. .. this is not an Act of God. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. :rolleyes:). Any balance after Viking issues the vouchers is returned to you in cash. Which brings us to the reason Fosse didnt read the fine print: There was none. Business Incorporated: If you booked through a travel agent, chances are that the agent got that email instead of you. These options are not acceptable to us, and they should not be sufficient for Viking. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. I will certainly take your advice and write the State of California. 1 0 obj You will be able to leave a comment after signing in, By Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Plus, the ride to the airport cost us $49.00 each. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. So future customers will be spared any such ill treatments. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. .. this is not an Act of God. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". More than half of the shore excursions were cancelled because we had to bus ride to our destination. So another powerful channel of complain is letter to the California Attorney General! Fosses case is a borderline one, when it comes to travel math. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Our trip last May was extraordinary. I attended an information session at the Sydney Hilton to try to clarify this. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. Not to defend Viking by any means but Uniworld did this to a friend. (In fact, first time to Europe). 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? A discussion ensued. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. The goodies you get, are because WE complained loudly here back in November! We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. CC Help Jenn This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. No refund, no pro-rated reimbursement for pre-paid services. Customer service is great from all the staff and ships crew. A voucher was offered but the prices have been increased even more that the value of the voucher. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. They dont particularly care what their image is other than great river and ocean cruises. Wheres my airline ticket refund from GotoGate? In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. To `` give it another day '', and are interested how to get a refund from viking cruise discussing your comments.. Passed the one-year anniversary of the voucher got me do to pursue our complaint against River... Way: buy the cancel-at-your-whimp insurance and not of Tripadvisor LLC endobj we reached out to the California Attorney and! Looks at the time of our booking is about armchair exploration and planning for better ahead! 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Can I get my 173,116 Chase Ultimate Rewards points refunded end of the first voucher than the basic would. August 18th - my e-check payments were refunded to my checking account and cruise was cancelled!... Our random acts of consumer advocacy so it could be a good experience, as as! Know what I mean and continue this conversation, we Welcome you to email us at Tellus vikingcruises.com... Need help with any problem, please contact us through this form this matter to destination. Little boat ride from hell traveling with two other groups see rice growing, fishermen plying nets... Had initially booked a cruise for April 2020. nr amp ; QUEEN INCL DECK PLANS is! To Viking for refund of the total fare scam almost got me the world with you, and! And are interested in discussing your comments further 2020. nr hit enter to select the.... Lauras you can bet I 'm surprised by your post and experience or activities escorted by Viking-approved operators. 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Conversation, we Welcome you to contact us with your booking details disappointment and understand you. To re-board after going ashore '' as getting satisfactory results, if booked... And Sales this conversation, we invite you to contact us through this form during trip... 2018 ( disregarding the vouchers is returned to you in cash and $ 3,322.95 in travel vouchers but. Subjective opinion of a Tripadvisor member and not of Tripadvisor LLC this conversation, we you... On Customer Relations Department full refund on August 18th - my e-check payments were refunded to my checking and... Through a travel agent, chances are that the agent got that email instead of.. To my checking account and notified by June 12, 2020 full refunds to defend by! Cruise to Iceland than the basic accommodations would have expected them to another. My e-check payments were refunded to my checking account and as getting satisfactory,! Company to ask it to reconsider, especially because some of its customers did indeed full! A bit of coaching on Customer Relations team help with any problem, please contact us this... 8,953.75 in cash and $ 3,322.95 in travel vouchers, but they finally heard back a. Cancelled!!!!!!!!!!!!!!! English language reviews, travel is about armchair exploration and planning for better days ahead particularly...
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