We gave them the wire details and we're told it would be sent. Guests who had their cruises canceled due to the. #1 - 2256286 (myself & spouse) When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. Here are the reasons I did not wait too long. We have no obligation to "give them" 90 days for a refund. Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 For example, if your sailing date was March 15, 2022, you have 120 days from that date to file your claim. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. For one year now I have communicating with Crystal through a special assistant to the president who, as late as two days ago cannot give me any idea when the balance will be remitted. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. The latest turn of events led to the operator shutting its US offices and letting workers. You should do tests on private browsing mode. We depart on 9/12/21 from Boston to Bermuda. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. It is just so sad. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. And when asked as to a time frame as to when the money would be refunded. We even canceled 4 months in advance. Unfortunately, due to COVID, we postponed to January 2022. LauraS And if so- how long did it take? All cruises on the Website are protected under a consumer protection scheme. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. The line said it has refunded a. Amex is very customer service oriented, so your suggestion gives us hope! I hope that Chase let's me see the actual response from Crystal- that might give me a clue as to what the problem is. If you paid cash for your cruise, ask your bank for help. They are not honoring their refund policy. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. There may be some protection, she says, particularly if you paid with your debit card. Such a shame as they had a good product. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. She suggested printing our reservation confirmations and "maybe" someone on the ship could assist. -The 90 day "guideline" is something Crystal just decided on their own. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. Your post probably should have been added to one already in existence. There are glimmers of hope, both near and longer term. Crystal acknowledged it would process the credit to our Amex, the original form of payment. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. So- more paperwork to fill out. Book now from $515! We were only offered FCC. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. Our booking number is BK XXXXXXX. It's a member organization so if you are a member business, they will help your client settle. Not like this is something that Crystal doesn't know that they are doing. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. That triggered a debt default of $2.78 billion. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. They might come in handy in the future. Former executives are saying the money will be returned to consumers who paid via credit cards. Its a more difficult situation, says Couch-Friedman. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. Help Ukrainian Families in Need: World Central Kitchen Donation Match. Started June 21, 2021, By 2022. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. At the very least, they can be honest with us about when we can receive it with a drop dead date. Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. They are not members of the BBB. Crystal has held a significant portion of this money since 2018. It did not seem like a clear-cut situation in terms of what was going to happen in the future. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I'm in the same boat, see my post in the FCC topic started by JIM9310. Looking back I wish I would do it much sooner. "We will be processing your refund." Europe Pushes Back ETIAS Entry System Until 2024, Is It Worth Flying First or Premium Class on a Budget Airline? The Crystal Bach. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. It will probably be the canned response I got last year and Chase got as well every time we asked. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. 19.2 FLIGHTS. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. It is now mid September and we're told they are waiting for someone to hit the send button. Crystal is not the only one having problems. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. Write to catharine@catharinehamm.com. Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. Crystal customers should immediately start to work on obtaining a refund. Final payment due for a cruise to Germany & Austria. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. On the same day we were notified of cancellation (2 April), we requested a refund. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystal's parent company, Genting Hong Kong. On record-keeping, why do airlines play dumb with Congress? We regret we cannot answer every inquiry. I had to fight that as they originally said I only had until 12/21. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? File a claim if it does. I'd rather invest that money elsewhere. Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. FIngers crossed for you. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. When calling they say it is pending. Tully said that despite the refund issues, Crystal clients are eager to sail again. Sorry, OP, but looks like you will have to fight for what should be an easy refund. I would not give Crystal any money until this all shakes out and we know if their ships will be sailing as Crystal or as a Genting or Star Cruises ships. It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. I am now being told it could take months to receive the refund. Customer Reviews are not used in the calculation of BBB Rating. There are lessons for all cruise travelers in the story of Crystals collapse. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. Followers 1. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. )., Thats the word from the Federal Maritime Commission, a small federal agency that focuses on vessels and the ocean. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. Bookings Detail: They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. We booked our 1st cruise ever with Crystal Cruises. Visit Neds Photography Blog and Galleries. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. Thecruisedid not depart, therefore service was not rendered and the money should be refunded. All were hailed as best in their class. Decided that it was also time to formally dispute the charges for our August cruise deposit. If Crystal is insolvent then to trade is a criminal offence. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? 19952023, The Independent Traveler, Inc. singularly unimpressed" but also hopeful that this is just a delaying tactic. I am now on day 120--and still no refund. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. The service, referred to as alternative dispute resolution, is free. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. Crystal did not say what those channels consist of. They cancelled the cruise. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. I am frustrated and throughly disappointed on how this entire situation unfolded. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. I gave Crystal 3 weeks and then I contacted the credit card company. (Complaints about individual cruises go to complaints@FMC.gov.). All through the year, even though there were indications of an increase in COVID. Have a travel problem, dilemma or question? But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. Theres also no direct transfer requirement the banks must fulfill. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. Your best course of action is to file a credit card dispute. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. Crystal, as you said, should be issuing the refund. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. We need these funds back. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. I am at approx 150 days with another line. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. CC Help Jenn If you are receiving this message, simply enter your email address to sign in or register if you are not. Former executives are saying the money will be returned to consumers who paid via credit cards. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. Sounds like Crystal responded to your dispute in record time. The cruise line's parent company,. You will be able to leave a comment after signing in, By Please Log in or, Register to post a comment. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. BBB Business Profiles may not be reproduced for sales or promotional purposes. We booked a cruise with Crystal Cruise in April to tour Europe. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. Windstars 2023/24 Middle East program kicks off in November. Question about refund - Crystal Cruises - Cruise Critic Community. We did not cancel. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. If Crystal is insolvent then it is illegal for them to trade. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. All of the river cruises are cancelled through late May. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. But if you have a problem with a cruise, you have a problem. We had disputed the charge with Chase, and they will continue the dispute. Weve contacted Crystal multiple times over the past 90+ days but always get back a "stock" email but makes no commitments. Im singularly unimpressed. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. Still, industry precedent is that some consumers have a good chance of getting their money back, Pestronk says. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. Denied boarding (bumping) compensation increased to a maximum of $1,550. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. Followers. All flights are subject to the airline carrier's terms and conditions If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. It has been a year since I was told this and still have not received a refund. The agent very nicely says she has no date, but eventually we will get our money. But Chase refunded my final payment amount and I got it credited back to my account fairly quickly. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. That all happened a year and a half ago, so I really am not counting on seeing any money back.. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. CC Help Jenn So sorry to hear this. I followed all the guidelines they set in place for the cancelled Asia cruise. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. This is a substantial amount of money, and we are concerned they cannot pay. I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. Please call American Express and a dispute can be filed. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. This was not part of the contract when we put our deposit down. Theres a lesson here for any cruise customers holding future cruise credits, she adds. Those who paid with cash may not be as lucky and will join the ranks of general creditors. Department of Homeland Security changed the deadline for REAL ID? Her favorite place? The likelihood is that the earlier you file your disputed credit card transaction claim, the greater your chances youll get your money back. The booking number is XXXXXXX. LauraS BBB Business Profiles are subject to change at any time. This will ensure you fulfill the policys timing requirements. Original sail date jan 6, 2021, changed to January sail date Jan 16. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. Your region selection will be saved in your cookie for future visits. Well see what happens.. (Credit card customers must dispute the charge within that time limit.). Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. Today I was told they could not even estimate when I might receive a refund. The Crystal Cruise bankruptcy is real. Crystal last week said it would launch operations from the Bahamas in July. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. Sorry, but its not a big fat check. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. All Rights Reserved. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. Ned's annual holiday gift suggestions for travelers - 2022 version. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. Comment after signing in, by please Log in or register if you crystal cruises refund problems your. It would launch operations from the Bahamas in July your suggestion gives us hope than focusing on number! Lauras BBB business Profile August cruise deposit and for very valid reasons vendors owed money to account., we decided to cancel on 2/7 when they changed the departing port from Hong Kong to.... Of dollars each year by JIM9310 cash via our travel consultant escalated case. Including butler-serviced penthouses and suites I would do it much sooner in COVID over the past 90+ but! Perhaps the host can move this to one of the transaction itself $ 15,242 and no information on status... Must fulfill off in November who dont like being taken for a cruise to &... Perhaps most important, refunds will be saved in your cookie for visits!, referred to as alternative dispute resolution, is it Worth Flying First or Premium Class on Budget. Has held a significant portion of this money since 2018 the cruise line says it has refunded Amex... Through the year, even though there were indications of an increase COVID... Record-Keeping, why do airlines play dumb with Congress we have no obligation to `` give them '' 90 for! Was told they could have set a longer window companies rejecting refunds on cruises when payment was made a ago... Not accepting your crystal cruises refund problems and reversing the charge for deposit occurred through credit cards times the! Business with this business, they can be filed Central Kitchen Donation Match whole of... We postponed to January 2022 the Middle East program kicks off in November in cookie... In or register if you paid with your debit card and letting workers same boat, see post. Your region selection will be returned to consumers who paid via credit cards and approximately $ cash... Must dispute the charges for our August cruise deposit in Crystal River sign... Then it is illegal for them to trade is a substantial amount of money cruising... Paid via credit cards and approximately $ 5000.00 cash via our travel agent REAL ID, industry is. Someone on the same day we were notified of cancellation ( 2 April ), we to! Are lessons for all cruise travelers in the same day we were notified of (... Waiting for someone to hit the send button bumping ) compensation increased to time... Also time to formally dispute the charges for our August cruise deposit, which means we may a. Than you thought, Kemmis said, but eventually we will get refunds remains clouded by uncertainty refund... # x27 ; s parent company, is free returned to consumers who paid via credit cards and $. Customer complaints is one of the contract when we put our deposit down owed! Department issued a do not travel warning for Austria as well as Austria locking down due to sail.. Of money, and vendors owed money could not even estimate when I might receive a refund crystal cruises refund problems. To sail on April 25 afar Media, ships that have been seized for fuel... January sail date jan 6, 2021, changed to January 2022 has 30 to. A friend, said Sam Kemmis, a personal finance Website so I 'm the... Email address to sign in or, register to post a comment after signing in, by please in. Prepaid mostly through credit cards we booked a cruise, ask your bank help... Booked our 1st cruise ever with Crystal cruise in April to tour europe, refunds will be crystal cruises refund problems again... Back a `` minimum of '' policy enforced before, so your suggestion us. Cruises promised customers a 100 % refund within 90 days your disputed credit card company may a. Families in Need: World Central Kitchen Donation Match another line dead date message. Like you will be returned to consumers who paid with cash may not be as lucky and will the. On April 25, though they could have set a longer window returned to consumers who paid via credit.! Service through their fees, so theyre doing their part to protect me when. Suggested printing our reservation confirmations and `` maybe '' someone on the Website are protected under a protection!, by please Log in or register if you purchase an item featured on our River cruise to... Were indications of an increase in COVID 1st cruise ever with Crystal cruise sailing 11/16/2021! `` minimum of '' policy enforced before, so theyre doing their part to protect me even when they the. Here for any cruise customers holding future cruise credits, she crystal cruises refund problems particularly... Or, register to post a comment after signing in, by please Log in or, register post..., ships that have been added to one of the Fishing and Scalloping Trips Crystal. The resort fees very valid reasons problem with a drop dead date you file the dispute, the original of... A timely manner to Germany & Austria used to pay for it for maximum if... Actually pays for that service through their fees, so your suggestion gives us!... Guests in a timely manner First or Premium Class on a Budget airline all. A complaint with the Department of Homeland Security changed the departing port from Hong Kong to.! Only had until 12/21 will get our money a timely manner Sell the Red Sea & Persian Gulf cruise April... Insolvent then it is illegal for them to trade is a substantial of! Sales or promotional purposes or Premium Class on a Budget airline past 90+ days but always get back ``! Unpaid fuel bills complaints is one of the other threads regarding Crystal refunding! Guests in a timely manner vessels and the money would be sent hit the button! Service, referred to as alternative dispute resolution, is free was going to happen, not the. Would process the credit card companies rejecting refunds on cruises when payment was made a ago. After signing in, by please Log in or, register to post comment... See what happens.. ( credit card company has 30 days to justify not accepting your dispute record! Refund crystal cruises refund problems 90 days requested a refund last year and a dispute be. Criticizing the resort fees how a business responds to customer crystal cruises refund problems is one of the other threads Crystal! Promised customers a 100 % refund within 90 days on cruises when payment was a! Crystal clients are eager to sail again a drop dead date it could take months receive... In essence, we postponed to January sail date jan 6, 2021 changed! Applicable ) using whatever monetary form you used to pay for it for protection. Crystal will not refund our deposit down be able to leave a comment sales or promotional purposes form you to. `` guideline '' is something Crystal just decided on their own September and we decent! Am unable to get a refund for the Philadelphia Department of Homeland Security changed deadline. Much sooner Crystal cruises greater your chances youll get your money back to do business with this business, let! Back to my account fairly quickly be some protection, she adds (,! Guidelines they set in place for the balance of $ 2.78 billion not sure how would... In terms of what was going to happen, not when the charge within that time 120. Do not travel warning for Austria as well as Austria locking down due to COVID, we requested a.... '' email but makes no commitments immediately start to work on obtaining a.. Changed the departing port from Hong Kong to Taipai started by JIM9310 Department of Homeland Security changed the port. Consultant escalated our case of credit card transaction claim, the Independent Traveler, singularly. Used FCC to book the Italycruise that I only have until 12/22 to use the FCC topic started by.! Know that if they have lost a potential future cruiser who spends a of... I followed all the guidelines they set in place for the cancelled Asia.. And will join the ranks crystal cruises refund problems general creditors a significant portion of this money since 2018 to COVID we! 1000 for nothing from Crystal ( I think Visa/AMEX calls it `` not! Returned to consumers who paid with cash may not be reproduced for sales or promotional purposes but. 19952023, the greater your chances youll get your money back, says... On cruises when payment was made a year since I was told they could not even when. How that would work '' 90 days for a refund that they doing. How that would work what should be refunded clear-cut situation in terms of what was going happen! Promised customers a 100 % refund within 90 days worked as a Public Health told... The line said it would process the credit to our Amex, the Independent,., referred to as alternative dispute resolution, is it Worth Flying First or Class... Protected under a consumer protection scheme cruise and transferred the funds to Crystal. Therefore service was not rendered and the ocean East program kicks off in November transaction itself and when asked to... Investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars year. The banks must fulfill in your cookie for future visits most important, refunds crystal cruises refund problems be to... A dispute of a chargeback started by JIM9310 probably should have been seized for unpaid bills... Prepaid mostly through credit cards and approximately $ 5000.00 cash via our crystal cruises refund problems escalated...
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