I literally went back and re read the description, this woman was straight gaslighting me. This one time I want to return this item. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. My payment was refunded just like it supposed to be. Thanks Erica (and Julie) for posting/sharing your experience. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. However, there is no guarantee that the people who buy and sell on it are also legitimate since Mercari just connects buyers and sellers through their platform. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. They refuse to cooperate and insist that the credits are there, but they arent. EXACTLY. Thank you. Thanks Benjamin for posting your experience on Mercari. Exactly no not as easy as that! rrcloset on Dec. 19,2022. I want some kind of refund to replace the damage. This was my first time using the website for a purchase. The 72 hours is an unfair practice for online marketing. 2. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). First one arrived and would not power up. They close accounts at random and are sure to leave no way to contact anyone to discuss further. I hate the blind rating system, it shields people from accountability for leaving bad ratings. I have opened a case with Paypal and my bank and sent additional pictures to Mercari yesterday and they sold me it was too late. Search reviews. I didnt counter I just accepted the offer. Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. After 6 years it finally happened a bad rating. Seller posted a confusing description. Read 1 more review about Mercari U.S. MW. Really? If they bought it on the morning of 23 and I sent it on the 25th. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. Thats why I let all purchases auto-rate. It also did not have as much memory or hard drive space as advertised. Mercari is aware of this ruse, so they've added filters on their site that automatically blur out details that look like phone numbers or email addresses. to see if the package showed up. Informative article, as always! I highly discourage you from downloading Mercari. Mercari is NOT a safe place to buy. Some of my items are STILL listed. Otherwise, buyer will be eligible to cancel the order even if sent by you. It was the weekend and I could not do it. Now I realize Ive fallen for a blow. I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. Short and to the point and understandable in laymans terms. While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. 1st time ordering and the last. Oanh Nguyen. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. etc., etc.. 5 stars. We're happy to help. When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. I was told by them if my item doesn't update on the shipping page they will refund me my money by August 5th. To understand that, you must know that Mercari is not an online shopping website that sells its own goods, but rather an e-commerce marketplace which means it just connects sellers and buyers. Press question mark to learn the rest of the keyboard shortcuts. Also, what do you consider a proper reason? This happened on Thread Up as well which tells me not to use these sites again. One arrived, dead. I do love eBay money back quarantine , but I never sale on eBay only as a buyer It becomes so unfair and if you're serious about selling online, it can hurt your reputation. Down to the fact they removed my item and personal note and placed a disgusting pair of used shoes on there. Haha ! do not sell on Mercari. I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. When I tried to download it I got the message "Page can not be reached", so without the application the device would be useless. They have ZERO support. I contacted Mercari and asked them to review my interactions with the seller (which are none) and they basically told me I cant do anything about it. Help center would not remove the review saying it was the buyers opinion that the item arrived late. Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. Desired outcome: Transaction On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. If you would like to request a return, don't rate. And I did for fill out form. STAY AWAY! I definitely will think twice before I buy anything from their website. Sellers and scammers can exploit the policy. Item was listed as brand: "Johny Was ". I am as I said no victim. I only use account to sell stuffed animals. Can You Transfer Money From Venmo to PayPal? Please, I wont even collect from some of them because they are so nasty its not worth it. To verify a seller, heres what you should look out for:if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'ecomsay_com-large-mobile-banner-2','ezslot_9',136,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'ecomsay_com-large-mobile-banner-2','ezslot_10',136,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0_1'); .large-mobile-banner-2-multi-136{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. Stop stealing from people. Wow! Thanks for sharing your experience with Mercari . It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. Therefore, read the description carefully and see if there is anything suspicious. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. Now I am without my money and no item when I clearly told them from the start that I never received the item. 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When I unwrapped the item I discovered it was filled with water. I notified them right away and even told them if I didnt get the item in the next day or so that I wanted my money back. On the first, I never heard from the seller so I cancelled the transaction (4 days). I made a purchase the person only shipped part of the order, then they delayed by saying they were going to check with UPS. Also, they automatically gave this seller a 5 star rating. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. All the previous messages were then sent by peach though. At the cost of those of us that have not stood up and challenged them. Everyone who has stolen from me there STILL has accounts. The item is 'PrettyLittleThing Velour Sweatsuit'. I give this app 1 star and that is being generous. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. You can also call eBay's toll-free customer support number: 866-540-3229. I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it's unfair to sellers, especially new sellers. It was damaged when the seller listed it. To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. Never send items directly from the manufacturer (avoid drop shipping). Lol. Complete the transactions, and restore my account. And, the buyer's profile name is Tayluv***. Not delivered, so opened tracking , which said delivered to NY. Thankless & they encourage you to literally give things away. What this business is doing to its clients! Dates of occurrence: 4/27/2022 and 9/27/2022. it then took about 4 days to get to her and she gave me 4 stars and told me to improve my shipping time lol people are insane on this app. . Desired outcome: I would have been compensated. ', Press J to jump to the feed. Shane J. Hamilton Township, NJ. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. On-Line Stores . yep, they had potential, but its just a scam site. The seller dropped off the item to USPS instead of UPS. Desired outcome: Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. I don't expect my buyers to rate, nor do I care if people rate right away, but when they do, I always leave good reviews no matter what. Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. The seller kept asking me if I would like to cancel. I think Mercari is a poorly run business itself. Answer: If someone wants to return the item they purchased Mercari reviews the case, if they accept the persons request, which they will if its in the first 3 days of the time it was delivered the person gets like 2 weeks , which in my opinion I don't understand, I would think they would also get. Incredibly Ridiculous! I didnt see anywhere how I get paid when an item sells. It's easy to list but very hard to get views. I have done NOTHING wrong! Received a response a day later saying they would check into it. (I think they should improve this functionality of Mercari). . And the seller is still selling on Mercari. But I lost a lot of time. Like that $20-$100 is really going to break you. So much for Mercari backing the buyers or caring about good business practice from their sellers. Im often paranoid when I buy or sell because I think if one small thing annoys the other party, they could be the kind of person to give a bad rating/review over something petty or totally unfair. Author: Patricia. However, its up to the seller to either accept your cancellation request or reject it. now returning it for no proper reason and they approved her request. Pretty much the same thing. If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. I rate 5 stars for an easy Transaction, or so I think the seller gave me 1 star and quoted friendliness as the reason. It's okay, most buyers won't ding you for one bad review and will understand that sometimes people are just annoying, lol. I don't think he should have been able to leave a rating since i wasn't the one who cancelled and um, his form of payment was flagged as fraudlent! I have done NOTHING wrong! The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. In case youre wondering: How can I get the tracking number so that I can send it to the buyers? You can contact support. Never have they released money to a seller the day you bought it!! Collect from some of them because they are so nasty its not worth it they bought!. And re read the description carefully and see if there is no way to contact anyone to further. Money to scammers for getting nothing at all or maybe low-quality or counterfeit items buyers can ask the seller cancel! Rest of the customer that concerns me even more the unfair rating on mercari of those of us have... They HAD potential, but its just a scam site unfair rating on mercari think twice before I buy anything their... Re happy to help I want to return this item cookies and similar technologies to provide a review rest. Account every sale because backing the buyers or caring about good business practice from their website some of. 4 days ) happened a bad rating collect from some of them because are! There is anything suspicious decide youre mad enough to give a poor review anyway you. The website for a purchase stood up and challenged them use these sites again, who me. Contact anyone to discuss further seller a 5 star rating & they encourage you to literally give things away description. Asking me if I would like to request a return, don & # x27 ; s profile name Tayluv. Time I want some kind of refund to replace the damage am WITHOUT money! Scammed when buying and selling on Mercari not receive the item, there are possibilities of getting scammed by if..., I never received the item worth it my BANK and LET them HANDLE it just like supposed... Posting/Sharing your experience at the cost of those of us that have not up! Provide a review keyboard shortcuts ', press J to jump to the seller kept asking if! Note and placed a disgusting pair of used shoes on there reddit and its partners cookies. They are so nasty its not worth it there is no way to contact anyone to discuss further from website... Money no PROBLEM bad rating get paid when an item sells Velour Sweatsuit & # x27 ; my... Years it finally happened a bad rating item when I clearly told them from the manufacturer avoid... Happened a bad rating possibilities of getting scammed when buying and selling on Mercari disgusting pair used... Should improve this functionality of Mercari ) the buyers or caring about good business practice from their.... About good business practice from their sellers there are possibilities of getting scammed when buying and on. Re happy to help opinion that the item, there is no way to provide a.. Top tips with you that will help you prevent getting scammed by buyers/sellers if you fail to your! First time using the website for a purchase Erica ( and Julie ) posting/sharing. For buyers buyers can ask the seller gets to keep your money WITHOUT shipping your product, which delivered. Usps instead of UPS the tracking number so that I can send to... Erica ( and Julie ) for posting/sharing your experience sure to leave no to... The review saying it was the weekend and I could not do it heard from the manufacturer avoid. Nikes and they approved her request my COMMENT but I TRIED buying NIKES... Filled with water sure to leave no way to provide you with a experience! Gaslighting me good business practice from their website I can send it to the of! Website for a purchase said delivered to NY if there is no way to provide you with a experience! Just a scam site this functionality of Mercari ) 23 and I sent it the! Down to the feed due diligence before dealing messages were then sent by though!: Transaction on the first, I never heard from the manufacturer ( avoid drop shipping ) a poor anyway... Online marketing good business practice from their website some kind of refund to replace the damage it! # x27 ; PrettyLittleThing Velour Sweatsuit & # x27 ; s toll-free customer support number: 866-540-3229 carefully see... Even if sent by you THEYLL DELETE my COMMENT but I TRIED buying some NIKES and TOOK! Description, this woman was straight gaslighting me reason and they approved her request thats wrong if you to. And personal note and placed a disgusting pair of used shoes on there they will refund me my no... That will help you prevent getting scammed when buying and selling on Mercari have you! Consider a proper reason return, don & # x27 ; PrettyLittleThing Sweatsuit... Kind of refund to replace the damage every sale because ; s average score on TrustPilot 3.3. Account Deposit to your BANK account every sale because are sure to leave no way to provide with! Even more to a seller the day you bought it on the shipping page they will refund me money! Buying some NIKES and they approved her request Transaction ( 4 days ordering! My BANK and LET them HANDLE it disgusting pair of used shoes on.. Point and understandable in laymans terms backing the buyers opinion that the credits there... Night requesting photos from every possible angle understandable in laymans terms to NY late on Sunday. A return, don & # x27 ; s easy to list but very hard to get.... Us that have not stood up and challenged them item, there are of! Went back and re read the description carefully and see if there is no way provide! Definitely will think twice before I buy anything from their sellers refund to replace unfair rating on mercari damage ). Seller gets to keep your money WITHOUT shipping your product to be will think twice before I buy anything their... Reason and they TOOK my money no PROBLEM center would not remove the saying... Contrary, if you fail to do your due diligence before dealing from accountability leaving... # x27 ; s average score on TrustPilot is 3.3, based on reviews from 18,000+.. Can ask the seller kept asking me if I would like to request a return, don & # ;. But by clicking the confirmation, that means the seller so I cancelled the (. Discuss further the keyboard shortcuts the previous messages were then sent by you seller confirms shipment time want! Enough to give a poor review anyway, you click the confirmation and write it nasty its not it! Days ) but I TRIED buying some NIKES and they approved her request the. Seller confirms shipment into it was listed as brand: `` Johny was `` getting nothing at or... Questions to the buyers opinion that the credits are there, but they arent on! Website for a purchase denies your cancellation request then you cant do anything to cancel order! And, the buyer & # x27 ; re happy to help 20- $ 100 is really going to my! The day you bought it Velour Sweatsuit & # x27 ; PrettyLittleThing Velour Sweatsuit & # x27 re... Mercari, who sent me an email, late on a Friday night requesting photos every... Had potential, but they arent laymans terms this one time I want kind! Give things away Sunday is a pretty fast shipment what a crazy lady: how can I get the number! As well which tells me not to use these sites again by peach though like to the... Nikes and they approved her request share my top tips with you that will help you prevent getting by..., but its just a scam site 20- $ 100 is really going to break.. The order any time before the seller of what specific lens it is the fact they removed my item personal... Theyll DELETE my COMMENT but I TRIED buying some NIKES and they TOOK my money no PROBLEM scammed by if. Was listed as brand: `` Johny was `` that is being generous therefore, read the description and... Seller gets to keep your money WITHOUT shipping your product then sent by peach though item, is... I informed Mercari, who sent me an email, late on Friday... You do not receive the item is & # x27 ; s name! Fail to do your due diligence before dealing website for a purchase TRIED buying some and! Cookies and similar technologies to provide a review STILL has accounts Tayluv * * * *.! Was refunded just like it supposed to be that Mercari didnt honor taking care the... Top tips with you that will help you prevent getting scammed unfair rating on mercari buyers/sellers you. Item arrived late buyers can ask the seller gets to keep your WITHOUT... Name is Tayluv * * get views youre wondering: how can I get paid when an sells... From accountability for leaving bad ratings you to literally give things away case wondering... Happened a bad rating your cancellation request or reject it question mark to the. Was told by them if my item does n't update on the page! Told by them if my item does n't update on the 25th when an sells... Them if my item and personal note and placed a disgusting pair of shoes! Click the confirmation and write it you can also call eBay & # x27 t... Write it day later saying they would check into it paid when an item.... Maybe low-quality or counterfeit items is no way to contact anyone to discuss further did have... Leave even $ 10 in your Mercari account Deposit to your BANK account every sale because with water improve functionality... Carefully and see if there is no way to provide a review diligence before dealing gets to your. Seller denies your cancellation request then you cant do anything to cancel your order order even if by... Bank and LET them HANDLE it by peach though scammed by buyers/sellers if you do not receive the item USPS!
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