0000003945 00000 n You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. 0000008049 00000 n Is A Pre-Arrival COVID-19 Test Required? A number of cruise lines are offering amended cancellation policies through the end of 2020, though it's unclear whether these will continue into 2021. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. The complaint has been investigated and resolved to the customers satisfaction. 0000002126 00000 n The line is dropping vaccine requirements in 2023. This guarantee is combinable with all other Viking offers available. Submit a complaint and get your issue resolved. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. 0000003531 00000 n Are Any Unvaccinated Passengers Able to Sail? If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. This complaint has been resolved automatically due to user's inactivity. Is A Pre-Arrival COVID-19 Test Required? The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. 0000011736 00000 n Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. This will surely increase the credibility of your complaint. Crew Vaccinated? Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. Masks and Physical Distancing Requirements: Recommended but not required. Is A Pierside, Pre-Embarkation COVID-19 Test Required? No one expects to have to cancel a cruise. The company left an official comment to this complaint. Stay current with special offers, news and destination-focused content. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. Are Any Unvaccinated Passengers Able to Sail? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 0000005765 00000 n CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. Non-U.S. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). Yes, beginning October 4, 2022, globally. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Is A Pre-Arrival COVID-19 Test Required? Guests under the age of 2 are exempt from testing requirements. 0000014648 00000 n Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. 0000003195 00000 n 0000033981 00000 n Share your photos and videos with others to prove the truth of your words. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Space is limited, and items are subject to removal should another guest select the reservation. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Risk-Free Guarantee: How it Works No, passengers must carry out the pre-arrival test. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This review was chosen algorithmically as the most valued customer feedback. 0000006634 00000 n Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. No. The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Branch) and Non-Insurance Services (provided by Generali Global Assistance). The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Thanks guys. And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Is A Pierside, Pre-Embarkation COVID-19 Test Required? You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. 0000001948 00000 n hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? 0000046770 00000 n We received these statements as recently as July 24, 2022 and December 1, 2022. Small Luxury Ship. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. I had the France trip booked so I applied the $24, 000 voucher towards that trip. Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. Are Any Unvaccinated Passengers Able to Sail? 0000014233 00000 n Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? 0000005293 00000 n Is A Pre-Arrival COVID-19 Test Required? Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). What is the main difference between the. I only got my money back that I paid extra on the cruise I canceled. VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. 0000012762 00000 n I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. Masks and Physical Distancing Requirements: Yes. Who Needs to Be Vaccinated: All passengers need to be fully vaccinated against COVID-19 prior to setting sail, including a booster dose when eligible. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . Beginning September 5, 2022, tests are not required for fully vaccinated passengers. 0000051508 00000 n Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. This review was chosen algorithmically as the most valued customer feedback. Motorized scooters are not typically suitable on international tours. Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. We booked a river cruise (Danube) for March 2022. Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. 0000008850 00000 n Is A Pre-Arrival COVID-19 Test Required? 0000013825 00000 n Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. Children aged 12-15 years must have received two initial doses of the vaccination. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Based on this information, the cruise was rebooked on February 23, 2021 to July 2022. The final dose must be completed at least 14 days before sailing. Submit a complaint and get your issue resolved. We appreciate you sharing your experience, Johanna, although we regret to hear of your disappointment. For more information: See the full Viking Cruises policy . That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. I got back what I could, but believe me, that $19k could have been another nice trip to take. No - no exceptions. Is A Pre-Arrival COVID-19 Test Required? This allowed Viking to retain the majority of our payment since December 2019. Can Families With Young Children Cruise in Summer 2021? In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Pre-Cruise Covid-19 testing is no longer required. Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Something Viking never did. Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. Are Any Unvaccinated Passengers Able to Sail? Disappointed with Viking Cruises cancellation policy. As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. . Masks and Physical Distancing Requirements: Masks no longer mandatory. Fla. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. ($1,300 - $10,399 for sgl occ) Bike into a fairy-tale scene in Germany's Black Forest. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. http://www.vikingcruises.com/terms-conditions/index.html. Pre-cruise testing is still required for voyages 16 days and above. Do NOT book with Viking! Guests must provide their own oxygen cylinders, enough for the length of the voyage. They certainly want their money a year in advance of the trip. For the over 12s, this includes a booster dose where eligible. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. No. Voyages to other destinations, and voyages departing prior to that, still require proof of full vaccination. Is A Pre-Arrival COVID-19 Test Required? If you have a covered. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. 0000017297 00000 n trailer <<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>> startxref 0 %%EOF 153 0 obj <>stream The 2 doses must be administered at least 28 days apart. Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Masks and Physical Distancing Requirements: masks are no longer required. The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. So glad I was talked into that scam. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. We had already paid for this cruise, so receiving a voucher didn't affect us. This complaint was posted by a verified customer. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . 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